$2,500 - 3,800 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
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Job Description:
We are seeking a dedicated and hardworking Chat Support Assistant to join our team at Supervalu, a leading grocery retailer in Canberra, Australian Capital Territory. This is a part-time position with an Associate Level seniority, requiring a minimum of 4 years of experience in a similar role.
Responsibilities: - Provide chat support to customers, addressing their inquiries, concerns, and feedback in a timely and professional manner - Utilize problem-solving skills to resolve customer issues and escalate complex problems to the appropriate team members - Maintain a high level of attention to detail while documenting customer interactions and updating customer profiles - Collaborate with other team members to ensure a seamless customer experience across all communication channels - Keep up to date with product knowledge and company policies to provide accurate information to customers
Requirements: - Proven experience in a customer service or support role - Excellent written and verbal communication skills - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in using chat support software and customer relationship management tools - Flexibility to work varied shifts, including evenings and weekends
Benefits: - Gym membership - Life insurance - Profit sharing opportunities
Working Environment: At Supervalu, we strive to cultivate a sense of ownership and responsibility at every level of our organization. We value teamwork, transparency, and continuous improvement to provide the best possible service to our customers.
Deadline to Apply: May 11, 2024
Equal Opportunity Statement: Supervalu is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, or disability.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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