$3,000 - 3,800 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
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Job Description:
Erie Insurance Group is seeking a dedicated and motivated Chat Support Associate to join our team in Adelaide, South Australia. As a Chat Support Associate, you will be responsible for providing excellent customer service and support through chat communication channels. This is a part-time position at the Associate Level with a requirement of 2 years of experience.
Responsibilities: - Respond to customer inquiries and provide assistance through chat support - Identify customer needs and escalate complex issues to the appropriate department - Research and analyze customer accounts to provide accurate information - Utilize strategic planning to offer tailored solutions to customers - Maintain a high level of professionalism and customer service at all times - Collaborate with team members to ensure a seamless customer experience - Meet performance targets and KPIs set by the company
Requirements: - 2 years of experience in customer service or chat support - Motivated and driven individual with a strong work ethic - Excellent communication skills, both written and verbal - Ability to multitask and work in a fast-paced environment - Strong research skills to effectively assist customers - Proficiency in strategic planning to provide solutions - Ability to work independently and as part of a team - Strong attention to detail and problem-solving skills
Benefits: - Joining Bonus - Dental insurance - Paid overtime
Working Environment: At Erie Insurance Group, we value building strong connections and treating colleagues like an extended family. We strive to create a positive work environment where every team member feels supported and valued.
Deadline to Apply: July 3, 2024
Equal Opportunity Statement: Erie Insurance Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.
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