Chat Support Manager

Job Description: We are looking for a confident and energetic Chat Support Manager to join the McDonald's team in Perth, Western Australia. As the Chat Support Manager, you will be responsible for managing a team of chat support representatives and ensuring that our customers receive a seamless and positive experience when interacting with our brand online.

Responsibilities: - Manage a team of chat support representatives, including training, scheduling, and performance evaluations - Monitor chat support interactions to ensure quality and consistency - Develop and implement chat support strategies to improve customer satisfaction and retention - Collaborate with other departments to address customer issues and improve overall customer experience - Analyze chat support data to identify trends and opportunities for improvement - Stay up-to-date on industry best practices and trends in chat support management - Represent McDonald's in a professional and positive manner in all customer interactions

Requirements: - Bachelor's degree in Business Administration or related field - 7+ years of experience in customer service, with at least 3 years in a chat support management role - Strong project management skills - Excellent communication and persuasion skills - Ability to work in a fast-paced environment and manage multiple priorities - Proficiency in chat support tools and systems - Experience working in the food service industry is a plus - Ability to work independently and as part of a team

Benefits: - Free food - Vision insurance - Life insurance

Working Environment: At McDonald's, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing exceptional service and creating a positive customer experience. As a Chat Support Manager, you will be a key player in helping us achieve this goal.

Deadline to Apply: 2024-05-11

Equal Opportunity Statement: McDonald's is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.