Chat Support Manager

Job Description:

Exxon Mobil is seeking a motivated and resilient Chat Support Manager to join our team in Brisbane, Queensland, AU. As a Mid-to-Senior Level professional with at least 8 years of experience in customer service or support roles, you will be responsible for managing and leading a team of chat support agents to provide exceptional customer service to our clients.

Responsibilities: - Manage and oversee the day-to-day operations of the chat support team - Develop and implement strategies to improve customer satisfaction and retention - Train and onboard new chat support agents - Monitor chat interactions to ensure quality and accuracy - Analyze data and metrics to identify trends and make data-driven decisions - Collaborate with other departments to provide seamless customer service experience - Handle escalated customer inquiries and complaints - Develop and implement performance improvement plans for underperforming agents - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Bachelor's degree in Business Administration or related field - 8 years of experience in customer service or support roles - Proven track record of managing and leading a team - Excellent communication and interpersonal skills - Strong strategic planning and problem-solving skills - Ability to work in a fast-paced environment and handle pressure - Proficiency in chat support software and tools - Experience in the energy or oil and gas industry is a plus

Personality Traits: - Motivated - Resilient

Soft Skills: - Communication - Strategic Planning

Benefits: - Joining Bonus - Free accommodation - Parental leave

Working Environment: - Collaborate with colleagues worldwide, fostering a global village mentality.

Deadline to Apply: - 2024-07-05

Equal Opportunity Statement: Exxon Mobil is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.