Chat Support Manager

Job Description:

We are currently seeking a dedicated and experienced Chat Support Manager to join our team at CIMIC Group in Sydney, New South Wales. As a Chat Support Manager, you will be responsible for overseeing the chat support team and ensuring the highest level of customer satisfaction through timely and accurate responses to customer inquiries.

Responsibilities: 1. Manage and lead a team of chat support agents 2. Monitor chat support performance metrics and provide regular reports to upper management 3. Develop and implement chat support strategies to improve efficiency and customer satisfaction 4. Train and onboard new chat support agents 5. Handle escalated customer inquiries and provide resolution in a timely manner 6. Collaborate with other departments to address customer concerns and provide feedback for process improvement 7. Stay up-to-date on industry trends and best practices in chat support management

Requirements: 1. 6+ years of experience in a chat support role, with at least 2 years in a managerial or supervisory position 2. Strong leadership skills and the ability to motivate and coach team members 3. Excellent communication skills, both written and verbal 4. Reliable and passionate about providing excellent customer service 5. Critical thinking and analytical skills to assess chat support performance and identify areas for improvement

Personality Traits: 1. Reliable 2. Passionate

Soft Skills: 1. Critical thinking 2. Analysis

Benefits: 1. Free food 2. Relocation allowance 3. Vision insurance

Equal Opportunity Statement: At CIMIC Group, we are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe in fostering a diverse and inclusive workplace where everyone has the opportunity to succeed.

If you meet the requirements for this position and are interested in joining our team as a Chat Support Manager, please submit your application by the deadline of July 15, 2024. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.