Chat Support Manager - Work from home

Job Description:

Progressive is currently seeking a Chat Support Manager to join our team in Adelaide, South Australia. This is a part-time position that can be done remotely from the comfort of your own home. As a Chat Support Manager, you will be responsible for overseeing a team of chat support agents and ensuring that they provide exceptional customer service to our clients.

Responsibilities: - Manage a team of chat support agents, including hiring, training, and performance evaluations - Monitor chat support conversations to ensure quality and adherence to company policies - Develop and implement chat support procedures and protocols - Analyze chat support data to identify trends and areas for improvement - Work closely with other departments to provide feedback and suggestions for improving customer satisfaction - Handle escalated customer issues and ensure resolution in a timely and satisfactory manner - Stay up-to-date on industry best practices and new technologies in chat support - Collaborate with other team members to achieve company goals and objectives

Requirements: - 5 years of experience in customer service or chat support - Strong leadership and communication skills - Ability to motivate and inspire team members - Resilient and able to handle high-pressure situations - Emotional intelligence and ability to empathize with customers - Team player with a collaborative mindset - Proficient in chat support software and technology - Bachelor's degree in a related field preferred

Personality traits: Resilient, motivated Soft skills: Emotional intelligence, teamwork

Benefits: - Gym membership - Profit sharing - Free accommodation

Working environment: At Progressive, we strive for excellence and uphold high standards in all endeavors. We believe in creating a positive and inclusive work environment where employees can thrive and reach their full potential.

Deadline to apply: June 28, 2024

Equal Opportunity Statement: Progressive is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.