Chat Support Manager - Work from home

Responsibilities: - Manage a team of chat support agents to ensure exceptional customer service and resolution of inquiries or issues - Monitor chat conversations for quality assurance and provide feedback to agents - Develop and implement procedures for efficient and effective chat support operations - Train new chat support agents on systems, processes, and customer service best practices - Analyze chat support data to identify trends, areas for improvement, and opportunities for innovation - Collaborate with other departments to address customer concerns and improve overall customer experience - Handle escalated customer issues and provide timely resolution - Stay up-to-date on industry trends and best practices in chat support management

Requirements: - 7 years of experience in customer service or chat support - Proven experience in a leadership or management role - Resourceful and hardworking personality traits - Strong attention to detail and decision-making skills - Excellent communication and interpersonal skills - Ability to thrive in a fast-paced, changing environment - Proficiency in chat support software and tools - Availability to work part-time from home - Bachelor's degree in a related field preferred

Benefits: - Profit sharing opportunities - Company-provided equipment - Disability insurance coverage

Equal Opportunity Statement: PG&E Corp. is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, or any other protected class. We encourage individuals of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.