Chat Support Manager - Work from home

As a Chat Support Manager at ConocoPhillips, you will be responsible for overseeing a team of chat support specialists who provide customer service and technical assistance through online chat platforms. This is a remote position, allowing you to work from the comfort of your home in Brisbane, Queensland, AU.

Responsibilities: - Manage a team of chat support specialists, providing guidance, training, and feedback to ensure excellent customer service delivery - Monitor chat interactions to ensure quality and adherence to company standards - Analyze chat support metrics and develop strategies for improvement - Collaborate with other departments to address customer issues and provide timely resolutions - Handle escalated customer concerns and complaints in a professional and empathetic manner - Stay up-to-date on industry trends and best practices in chat support management - Drive team performance and productivity through effective leadership and motivation techniques - Contribute to the development and implementation of chat support processes and procedures - Foster a positive and collaborative team environment

Requirements: - 6 years of experience in customer service or chat support, with at least 2 years in a managerial or supervisory role - Confident and passionate about providing exceptional customer service - Strong teamwork and people management skills - Excellent communication and interpersonal abilities - Proven track record of meeting and exceeding performance targets - Ability to thrive in a fast-paced and dynamic work environment - Proficiency in chat support software and tools - Bachelor's degree in a relevant field is preferred

Benefits: - Relocation allowance for eligible candidates - Ongoing training and professional development opportunities - Company transportation support for business-related travel

Working environment: At ConocoPhillips, we value autonomy and independence, trusting our employees to excel in their roles with minimal micromanagement. We foster a culture of collaboration and empowerment, where every team member is encouraged to contribute ideas and make a difference.

Deadline to apply: July 4, 2024

Equal Opportunity Statement: ConocoPhillips is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates, regardless of their race, gender, age, religion, sexual orientation, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.