Chat Support Officer - Work from home

Job Description:

Chesapeake Energy is seeking a motivated and dedicated Chat Support Officer to join our team on a part-time basis, working from the comfort of your own home in Canberra, Australian Capital Territory. This entry-level position is perfect for individuals looking to gain valuable experience in the customer service industry.

Responsibilities: 1. Provide timely and accurate responses to customer inquiries via chat support. 2. Resolve customer complaints and issues in a professional and efficient manner. 3. Conduct research to find solutions to customer problems. 4. Plan and prioritize your workload to ensure all customer queries are addressed in a timely manner. 5. Collaborate with team members to improve overall customer support processes. 6. Document and track customer interactions for future reference. 7. Stay up-to-date on company products and services to better assist customers.

Requirements: 1. Must be independent and dedicated to providing excellent customer service. 2. Strong research skills to quickly find solutions to customer inquiries. 3. Effective planning abilities to prioritize and manage workload efficiently. 4. Excellent written communication skills. 5. Ability to work well in a team environment. 6. High school diploma or equivalent. 7. Previous customer service experience is a plus but not required.

Benefits: 1. Free accommodation for remote work. 2. Disability insurance coverage. 3. Travel and spending expenses covered. 4. Opportunities for career growth and development. 5. Promote work-life balance and employee well-being.

Equal Opportunity Statement: Chesapeake Energy is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, age, or disability.

Deadline to apply: July 3, 2024

Join our team and become a valuable member of Chesapeake Energy's customer support team! Apply now to start your career in the exciting field of chat support.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.