Remote Chat Support Representative

Job Description:

We are looking for a Remote Chat Support Representative to join our team at Xerox in Perth, Western Australia. As a part-time Associate Level position, you will be responsible for providing excellent customer service through online chat support. The ideal candidate will be resourceful, hardworking, and possess strong communication and persuasion skills.

Responsibilities: - Respond to customer inquiries and provide technical support via chat in a timely and professional manner - Troubleshoot and resolve customer issues with Xerox products and services - Identify and escalate priority issues as needed - Document customer interactions and provide feedback to improve customer satisfaction - Collaborate with other departments to ensure a seamless customer experience

Requirements: - Minimum of 2 years of experience in customer service or technical support - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and chat support platforms - High school diploma or equivalent required

Benefits: - Life insurance - Vision insurance - Retirement plan

Working Environment: At Xerox, we promote equality and fairness for all employees. Our working environment is inclusive and supportive, allowing every team member to thrive and succeed.

Application Deadline: May 18, 2024

Equal Opportunity Statement: Xerox is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where everyone is valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.