BlackRock, a leading global investment management firm, is seeking a part-time Chat Support Representative to join our team in Melbourne, Victoria, AU. This is an entry-level position with no required years of experience, making it a great opportunity for those looking to start their career in the financial services industry.
As a Chat Support Representative at BlackRock, you will be responsible for providing exceptional customer service through our online chat platform. You will assist clients with inquiries, provide accurate information about our products and services, and resolve any issues or concerns they may have. The ideal candidate for this role will be independent, reliable, detail-oriented, and have strong research skills.
Key responsibilities for this role include:
- Handling incoming chat inquiries from clients in a timely and professional manner - Providing accurate information and guidance on BlackRock's products and services - Resolving client issues and escalating complex cases to the appropriate team members - Documenting all client interactions accurately in our system - Collaborating with other team members to continuously improve the chat support process - Building rapport with clients to enhance their overall experience with BlackRock
In addition to the responsibilities listed above, the successful candidate will also need to possess excellent communication skills, a strong customer service orientation, and the ability to work effectively in a fast-paced environment. Vision insurance, profit sharing, and parental leave are among the benefits offered to employees at BlackRock.
At BlackRock, we value diversity and are committed to providing equal opportunity to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status.
If you are a motivated individual who is passionate about delivering exceptional customer service and building strong relationships with clients, this could be the perfect opportunity for you. The deadline to apply for the Chat Support Representative position at BlackRock is July 13, 2024. Apply now to join our dynamic team in Melbourne, Victoria, AU.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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