Chat Support Specialist

Job description:

We are seeking a Chat Support Specialist to join our team at PPL in Canberra, Australian Capital Territory. As a Chat Support Specialist, you will be responsible for providing online support to our customers through live chat, resolving their queries and issues in a timely and efficient manner.

Responsibilities: - Respond to customer inquiries and issues through live chat - Provide accurate information and solutions to customer problems - Escalate issues to the appropriate team members when necessary - Maintain a high level of customer satisfaction through excellent customer service - Collaborate with other team members to improve processes and procedures - Keep accurate records of customer interactions and transactions

Requirements: - At least 3 years of experience in customer service or similar role - Reliable and passionate about providing exceptional customer service - Strong problem-solving skills and ability to work under pressure - Excellent cooperation and teamwork skills - Ability to work in a fast-paced environment and multitask effectively

Benefits: - Company transportation - Free food - Training & professional development opportunities

Working environment: At PPL, we thrive in an environment that embraces and navigates change seamlessly. We are looking for individuals who are adaptable and eager to learn and grow with us.

Deadline to apply: 2024-05-11

Equal opportunity statement: PPL is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.