Chat Support Specialist - Work from home

Job Description:

Estee Lauder is seeking a Chat Support Specialist to join our team in Melbourne, Victoria. This is a part-time, entry-level position that allows you to work from the comfort of your own home. As a Chat Support Specialist, you will be responsible for providing exceptional customer service and support to online shoppers through our chat platform.

Responsibilities: - Engage with customers in real-time through chat to provide product information, address any questions or concerns, and assist with the online shopping experience - Handle customer inquiries, troubleshoot issues, and escalate to the appropriate departments when necessary - Maintain a positive and professional attitude while delivering excellent customer service - Keep accurate records of customer interactions and transactions - Stay up to date on product knowledge and company policies to best assist customers - Collaborate with team members to improve processes and provide feedback for continuous improvement - Work independently and efficiently to meet performance metrics and goals

Requirements: - Strong communication skills, both written and verbal - Ability to work in a fast-paced environment and multitask effectively - Attention to detail and problem-solving skills - Resilient and able to handle challenging customer interactions with professionalism - Independent and self-motivated to work from home - Presentation skills and ability to convey information clearly and concisely - Strong teamwork skills to collaborate with colleagues and provide support - No prior experience required, training will be provided

Benefits: - Retirement plan - Dental insurance - Relocation allowance

Working Environment: As a Chat Support Specialist at Estee Lauder, you will have the opportunity to build strong relationships with colleagues, clients, and partners. We value teamwork and collaboration to achieve our goals and deliver exceptional customer service.

Equal Opportunity Statement: Estee Lauder is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Deadline to apply: May 22, 2024

If you are a resilient, independent individual with a passion for customer service, we encourage you to apply for the Chat Support Specialist position at Estee Lauder. Join our team and be a part of a globally recognized beauty brand dedicated to making a difference in the lives of our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.