Remote Client Relations Representative

As a Remote Client Relations Representative at Mutual of Omaha Insurance, based in Melbourne, Victoria, Australia, you will play a vital role in maintaining and enhancing client relationships through remote communication channels. This part-time Associate Level position requires a minimum of 4 years of experience in client relations or a related field.

Responsibilities: 1. Communicate with clients via phone, email, and video conferencing to address inquiries, resolve issues, and provide exceptional customer service. 2. Build and maintain strong relationships with clients by understanding their needs and preferences. 3. Collaborate with internal teams to ensure timely and accurate resolution of client queries and concerns. 4. Identify opportunities for upselling additional products or services to existing clients. 5. Document client interactions and maintain accurate records in the company's CRM system. 6. Take ownership of client issues and follow through to ensure satisfactory resolution. 7. Stay updated on industry trends and changes to effectively communicate updates to clients.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or related field preferred. 2. Proven experience in client relations, customer service, or a similar role. 3. Adaptable and resourceful personality traits to thrive in a remote work environment. 4. Strong soft skills in innovation and project management. 5. Excellent verbal and written communication skills. 6. Proficiency in Microsoft Office and CRM software. 7. Ability to work independently and prioritize tasks effectively.

Benefits: 1. Company-provided equipment for remote work. 2. Parental leave options for work-life balance. 3. Training and professional development opportunities to enhance your skills and career growth.

Working Environment: As a Remote Client Relations Representative at Mutual of Omaha Insurance, you will flourish in a culture that embraces change and responds resiliently to challenges. Our team values collaboration, innovation, and continuous improvement.

Equal Opportunity Statement: Mutual of Omaha Insurance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.