Client Service Assistant

Job Description:

NextEra Energy is seeking a part-time Client Service Assistant to join our team in Melbourne, Victoria, AU. As an Associate Level role, the Client Service Assistant will play a key role in providing excellent customer service to our clients. The ideal candidate will have at least 4 years of experience in a similar role and possess the personality traits of being resourceful and motivated.

Responsibilities: 1. Responding to client inquiries and providing support via phone, email, and in-person meetings. 2. Liaising with internal teams to ensure timely and accurate resolution of client issues. 3. Providing administrative support to the client service team, including data entry and file management. 4. Conducting analysis on client feedback and suggesting improvements to enhance customer satisfaction. 5. Assisting with client onboarding and training processes. 6. Managing client relationships and addressing any concerns or complaints in a professional and timely manner. 7. Collaborating with the sales team to identify upsell and cross-sell opportunities.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Excellent communication and interpersonal skills. 3. Strong analytical and problem-solving abilities. 4. Ability to effectively manage and work with people from diverse backgrounds. 5. Proficiency in Microsoft Office Suite and CRM software. 6. Previous experience in a customer service or client-facing role.

Benefits: - Parental leave - Retirement plan - Life insurance

Working Environment: At NextEra Energy, we believe in injecting a sense of joy and vibrancy into the work environment. We strive to create a positive and inclusive workplace where employees can thrive and grow.

Equal Opportunity Statement: NextEra Energy is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 29, 2024.

If you meet the requirements and are looking to join a dynamic and innovative team, please apply now to be considered for the Client Service Assistant position at NextEra Energy in Melbourne, Victoria, AU.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.