Client Service Associate - Work from home

Job Description:

Starwood Hotels & Resorts is seeking a dedicated and hardworking Client Service Associate to join our team on a part-time basis. This role will allow you to work from the comfort of your own home in Perth, Western Australia. As an Associate Level position, we require a minimum of 4 years of experience in customer service or a related field.

Responsibilities: - Provide exceptional customer service to clients via phone, email, and chat - Resolve client inquiries and issues in a timely and professional manner - Manage client accounts and maintain accurate records - Work closely with sales team to ensure client satisfaction and retention - Assist with strategic planning for client accounts - Negotiate contracts and pricing with clients as needed - Collaborate with other team members to improve the overall client experience - Stay up-to-date on industry trends and developments

Requirements: - 4+ years of experience in customer service or a related field - Strong communication skills, both written and verbal - Excellent organizational and time management skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Strategic planning and negotiation skills - Detail-oriented with a focus on accuracy - Ability to adapt to a fast-paced environment - Bachelor's degree in Hospitality Management or a related field is preferred

Benefits: - Disability insurance - Free accommodation at select Starwood Hotels & Resorts locations - Employee discounts on hotel stays, dining, and other amenities

Working Environment: At Starwood Hotels & Resorts, we embrace diversity and create an inclusive culture that values and respects all perspectives. We are committed to fostering a positive work environment where all employees feel welcome and valued.

Equal Opportunity Statement: Starwood Hotels & Resorts is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals are respected and valued.

Deadline to apply: May 23, 2024

Join our team and be a part of the Starwood Hotels & Resorts family! Apply now to kickstart your career in the hospitality industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.