Client Service Manager

As a Client Service Manager at Altium in Canberra, Australian Capital Territory, your primary responsibility will be to ensure the overall satisfaction of our clients by managing and overseeing all aspects of their accounts. This part-time Associate Level position requires a minimum of 5 years of experience in client service or a related field.

Key responsibilities include:

- Building and maintaining strong relationships with clients through regular communication and meetings - Understanding client needs and providing solutions to address them - Managing client accounts, including contract renewals, billing, and troubleshooting any issues that may arise - Collaborating with internal teams such as sales, marketing, and product development to deliver exceptional service to clients - Monitoring client satisfaction and addressing any concerns in a timely and professional manner - Developing and implementing strategies to improve the overall client experience and increase retention rates

Requirements for this role include:

- Demonstrated experience in client service or a related field - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Adaptability to changing client needs and priorities - Excellent presentation skills - Hardworking and reliable personality traits

Altium offers a range of benefits to our employees, including relocation allowance, parental leave, and vision insurance. Our working environment is focused on cultivating a sense of ownership and responsibility at every level, empowering our team members to take initiative and drive results.

The deadline to apply for this position is June 7, 2024. Altium is an equal opportunity employer and encourages applicants from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.