Client Service Manager

Job Description:

AutoZone is seeking a passionate and independent Client Service Manager to join our team in Sydney, New South Wales. As a mid-to-senior level professional with at least 7 years of experience in client service management, you will play a key role in managing client relationships and ensuring the highest level of customer satisfaction.

Responsibilities: - Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Build and maintain strong, long-lasting client relationships - Collaborate with internal teams to develop and implement strategies to meet client needs and exceed their expectations - Monitor client satisfaction and gather feedback to continuously improve service delivery - Create and maintain detailed client profiles and records - Develop and deliver client presentations and reports - Identify opportunities for upselling and cross-selling to increase revenue - Stay informed about industry trends and best practices to provide clients with cutting-edge solutions - Manage client contracts and agreements, ensuring compliance with terms and conditions

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Proven experience in client service management, with a minimum of 7 years in a similar role - Excellent communication and interpersonal skills - Strong critical thinking and problem-solving abilities - Creative mindset with the ability to think outside the box - Ability to work independently and as part of a team - Proficiency in CRM software and Microsoft Office Suite - Availability to work part-time hours

Benefits: - Remote work flexibility - Profit sharing - Medical coverage

Working Environment: As a Client Service Manager at AutoZone, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. Our inclusive working environment values diversity and encourages creativity and innovation.

Deadline to Apply: June 25, 2024

Equal Opportunity Statement: AutoZone is an equal opportunity employer and is committed to building a diverse workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, marital status, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.