Client Service Manager

Exelon, a leading energy provider in Brisbane, Queensland, is seeking a part-time Client Service Manager to join our team at a mid-to-senior level. We are looking for a hardworking and independent individual with at least 7 years of experience in client service management.

Responsibilities: - Build and maintain strong relationships with clients to ensure their needs are met and issues are resolved in a timely manner - Develop and implement strategies to improve client satisfaction and retention - Monitor client accounts and ensure all service agreements are being met - Collaborate with internal teams to coordinate client projects and ensure deliverables are on schedule - Provide regular updates to clients on the status of their accounts and address any concerns that may arise - Conduct regular client meetings to gather feedback and discuss future opportunities for collaboration - Manage a team of client service representatives and provide guidance and support as needed

Requirements: - 7+ years of experience in client service management - Strong people management skills and emotional intelligence - Excellent communication and interpersonal skills - Ability to work independently and prioritize tasks effectively - Knowledge of the energy industry preferred but not required

Benefits of working at Exelon include parental leave, free food, and a gym membership. We operate in a supportive and inclusive working environment where employees are recognized and rewarded based on performance and merit.

Equal opportunity statement: Exelon is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply by the deadline of July 3, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.