Client Service Manager - Work from home

Job Description:

As a Client Service Manager at Airgas, you will have the unique opportunity to work remotely from your home in Canberra, Australian Capital Territory. We are seeking a mid-to-senior level professional with at least 7 years of experience in client service management. The ideal candidate will be resourceful, resilient, persuasive, and innovative with a proven track record of building strong client relationships and exceeding client expectations.

Responsibilities: - Develop and implement client service strategies to enhance customer satisfaction and loyalty - Serve as the main point of contact for clients to address any inquiries, concerns, or escalations - Collaborate with cross-functional teams to ensure the timely and successful delivery of client projects - Conduct regular check-ins with clients to gather feedback and identify opportunities for improvement - Analyze client data and metrics to track performance and identify trends - Provide regular reports and updates to senior management on client service performance

Requirements: - Bachelor's degree in Business Administration or related field - 7+ years of experience in client service management - Strong communication, negotiation, and problem-solving skills - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office Suite and CRM software - Australian Capital Territory residency

Benefits: - Paid Time Off (PTO) - Company transportation - Retirement plan

Working Environment: At Airgas, we strive to spark creativity and motivation in an environment that inspires greatness. Our remote work policy allows for flexibility and autonomy while still fostering collaboration and teamwork through virtual meetings and communication tools.

Equal Opportunity Statement: Airgas is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, disability, or any other protected status. All applicants will be considered for employment based on their qualifications and merit.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.