Client Service Manager - Work from home

Job Description:

Ralph Lauren is seeking a driven and experienced Client Service Manager to join our team on a part-time basis, working from home in Brisbane, Queensland, AU. As a Client Service Manager, you will be responsible for managing client relationships, ensuring customer satisfaction, and driving sales growth.

Responsibilities: - Build and maintain strong, long-lasting client relationships - Serve as the main point of contact for clients, addressing their needs and concerns in a timely and professional manner - Collaborate with internal teams to ensure client satisfaction and retention - Develop and implement strategies to drive sales and meet targets - Analyze client data and market trends to identify opportunities for growth - Provide product knowledge and support to clients - Monitor client satisfaction and address any issues or concerns promptly - Communicate with clients through various channels, including email, phone calls, and video conferences - Prepare reports and presentations for internal and external stakeholders

Requirements: - Minimum of 6 years of experience in client services or a related field - Strong communication and interpersonal skills - Resilient and passionate about delivering exceptional customer service - Attention to detail and ability to multitask - Persuasive and able to influence others - Proficient in Microsoft Office and CRM software - Ability to work independently and manage time effectively - Bachelor's degree in Business Administration or a related field (preferred)

Benefits: - Company transportation - Retirement plan - Life insurance

Working Environment: At Ralph Lauren, we provide an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing top-notch client service while fostering a culture of collaboration and growth.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Ralph Lauren is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.