Client Service Officer

Job Description:

We are seeking a highly motivated and experienced Client Service Officer to join our team at Fidelity National Information Services in Melbourne, Victoria. As a Client Service Officer, you will be responsible for providing exceptional customer service to our clients, handling inquiries and requests, and ensuring client satisfaction. This role is part-time at an Associate level, and requires a minimum of 4 years of experience in a similar role.

Responsibilities: - Act as the main point of contact for client inquiries and requests - Build and maintain strong relationships with clients to ensure customer satisfaction - Provide support and guidance to clients on our products and services - Work collaboratively with other team members to resolve client issues in a timely manner - Manage and update client information in the company database - Prepare reports and presentations for clients as needed - Assist in the development and implementation of client service strategies - Monitor client feedback and make recommendations for improvements

Requirements: - Confident and independent with strong decision-making skills - Excellent communication skills, both verbal and written - Proven ability to plan and prioritize workload effectively - Minimum 4 years of experience in client service or a related field - Bachelor's degree in Business Administration or a related field preferred - Proficiency in Microsoft Office Suite - Strong attention to detail and problem-solving skills

Benefits: - Joining Bonus - Company equipment provided - Paid sick leave

Working Environment: At Fidelity National Information Services, we prioritize quality in all aspects of our work, products, and services. We foster a collaborative and inclusive working environment where every team member is valued for their contributions.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Fidelity National Information Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by applicable law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.