Client Service Representative

Job Description:

Masco in Perth, Western Australia is seeking a hardworking and independent Client Service Representative to join our team. As an entry-level position, no prior experience is required, making this a great opportunity for those looking to start their career in client services. The Client Service Representative will be responsible for providing top-notch customer service to our clients, ensuring their needs are met and issues are resolved in a timely and professional manner.

Responsibilities: - Serve as the primary point of contact for clients, responding to inquiries via phone, email, and in person - Assist clients with account setup, troubleshooting, and general inquiries - Process orders and handle customer payments - Maintain accurate records of client interactions and transactions - Collaborate with colleagues to ensure a seamless client experience - Stay up-to-date on product knowledge and industry trends to better assist clients - Identify opportunities for upselling and cross-selling products or services - Adhere to company policies and procedures to ensure client satisfaction and alignment with company values

Requirements: - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Excellent problem-solving abilities - Adaptability to changing priorities and client needs - Basic computer skills and proficiency with Microsoft Office suite - Fluent in English; proficiency in any additional languages is a plus - Must be able to work legally in Australia - High school diploma or equivalent

Personality Traits: - Hardworking - Independent

Soft Skills: - Cooperation - Adaptability

Benefits: - Disability insurance - Company transportation - Free accommodation

Working Environment: Masco is committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where all employees can thrive and contribute to our success.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Masco is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to building a diverse and inclusive workforce and encourage individuals from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.