Remote Client Service Specialist

Job Description:

Amazon.com is seeking a talented Remote Client Service Specialist to join our team in Canberra, Australian Capital Territory, AU. This is a part-time position at the Associate level, requiring a minimum of 4 years of experience in customer service or client support.

Responsibilities: - Act as the primary point of contact for remote clients, addressing inquiries, resolving issues, and ensuring client satisfaction - Provide exceptional customer service through various communication channels, such as phone, email, and live chat - Collaborate with internal teams to escalate and resolve complex client issues in a timely manner - Maintain accurate client records and documentation in the company's CRM system - Proactively identify opportunities to improve client experience and provide feedback to the team - Keep abreast of industry trends and best practices to better serve clients and meet their needs

Requirements: - Four or more years of experience in customer service or client support - Passionate about delivering exceptional client service - Confident in handling challenging client situations with professionalism and empathy - Strong innovation skills to think outside the box and find creative solutions for clients - Excellent time management abilities to prioritize tasks and meet deadlines consistently - Ability to work independently and collaborate effectively with cross-functional teams - Proficiency in Microsoft Office and CRM software - Strong written and verbal communication skills

Benefits: - Paid Time Off (PTO) - Medical coverage - Disability insurance - Recognition and rewards based on performance and merit

Equal Opportunity Statement: Amazon.com is an equal opportunity employer and is committed to promoting diversity and inclusivity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-22

If you meet the requirements and are excited about the opportunity to join our team as a Remote Client Service Specialist, we encourage you to apply!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.