Client Service Specialist - Work from home

Job Description:

We are seeking a highly motivated and resourceful Client Service Specialist to join our team at W.R. Berkley. This is a part-time position that allows you to work from the comfort of your own home. As an Associate Level professional with at least 4 years of experience in client service, you will play a crucial role in ensuring the satisfaction and success of our clients.

Responsibilities: 1. Act as the primary point of contact for client inquiries, concerns, and requests. 2. Provide exceptional customer service by promptly responding to client communications via phone, email, and other channels. 3. Collaborate with internal teams to address client needs and deliver solutions that exceed expectations. 4. Conduct research to gather information and data necessary to effectively assist clients and resolve issues. 5. Make informed decisions to prioritize and escalate client issues as needed to ensure timely resolution. 6. Maintain accurate records of client interactions and transactions in our CRM system. 7. Continuously strive to improve the client experience through proactive communication and problem-solving. 8. Collaborate with colleagues to share knowledge, best practices, and support each other in delivering outstanding service.

Requirements: 1. Bachelor's degree in Business Administration or a related field preferred. 2. 4+ years of experience in client service or a related field. 3. Strong decision-making skills and the ability to work independently. 4. Excellent research skills to gather and analyze information effectively. 5. Exceptional communication and interpersonal skills. 6. Proficiency in Microsoft Office Suite and CRM software. 7. Ability to work effectively in a remote, virtual environment. 8. Motivated self-starter with a strong work ethic. 9. Ability to prioritize tasks and manage time efficiently. 10. Positive attitude and a willingness to learn and grow within the company.

Benefits: - Vision insurance - Paid overtime - Remote work flexibility

Working Environment: At W.R. Berkley, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and we are committed to creating an environment where all employees feel valued and supported.

Deadline to apply: July 22, 2024

Equal Opportunity Statement: W.R. Berkley is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristics protected by law. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.