Client Support Assistant

Job Description:

Huntington Ingalls Industries is seeking a part-time Client Support Assistant to join our team in Melbourne, Victoria, AU. As an Associate Level role, we are looking for an individual with at least 4 years of experience in client support roles. The ideal candidate will be independent and resilient, with a strong ability to analyze data and work effectively in a team environment.

Responsibilities: - Provide support to clients through various channels, including phone, email, and chat - Assist with troubleshooting technical issues and escalating complex problems to the appropriate team members - Maintain accurate records of client interactions and follow up on any outstanding issues - Collaborate with cross-functional teams to improve overall client experience - Identify opportunities for process improvements and provide feedback to management - Stay up-to-date on product offerings and industry trends to better assist clients

Requirements: - Minimum of 4 years experience in client support roles - Strong analytical skills and attention to detail - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Bachelor's degree in a related field preferred

Benefits: - Company-provided equipment - Retirement plan options - Paid sick leave

Working Environment: At Huntington Ingalls Industries, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity and collaboration, and we strive to create a supportive and inclusive work environment where all employees can thrive.

Deadline to Apply: 2024-07-07

Equal Opportunity Statement: Huntington Ingalls Industries is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.