Client Support Assistant

Job Description:

Kindred Healthcare is seeking a Client Support Assistant to join our team in Brisbane, Queensland, AU. This part-time position at the Associate Level requires a minimum of 4 years of experience in a client-facing role. The ideal candidate will be driven, hardworking, and possess strong negotiation skills and attention to detail.

Responsibilities: 1. Provide exceptional support to clients through various communication channels, including phone, email, and in-person interactions. 2. Assist clients with account management, billing inquiries, and resolving any issues or concerns that may arise. 3. Collaborate with internal teams to ensure timely and accurate resolution of client requests and escalations. 4. Maintain accurate records of client interactions and update client information in the database as needed. 5. Assist in the preparation of client-facing materials and reports. 6. Conduct outreach to clients to gather feedback and address any areas of improvement. 7. Collaborate with the sales team to identify opportunities for upselling and cross-selling additional products or services.

Requirements: 1. Minimum of 4 years of experience in a client support or customer service role. 2. Proficient in Microsoft Office suite and CRM software. 3. Excellent communication and interpersonal skills. 4. Strong problem-solving abilities and the ability to work well under pressure. 5. Ability to prioritize tasks and manage time effectively. 6. Bachelor's degree in Business Administration or a related field preferred.

Benefits: 1. Travel and spending expenses covered by the company. 2. Paid Time Off (PTO) for vacation, sick leave, and holidays. 3. Disability insurance for added financial protection.

Working Environment: At Kindred Healthcare, we prioritize quality in all aspects of our work, products, and services. We strive to create a supportive and inclusive work environment where every team member can thrive and grow professionally.

Equal Opportunity Statement: Kindred Healthcare is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.