Client Support Associate

Job Description:

Wyndham Worldwide is seeking a Client Support Associate to join our team in Perth, Western Australia. As a Client Support Associate, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries and concerns, and ensuring their satisfaction with our products and services. This position requires a candidate with at least 4 years of experience in a customer-facing role, as well as a resilient and motivated personality.

Responsibilities: 1. Respond to client inquiries via phone, email, and chat in a timely and professional manner. 2. Troubleshoot and resolve client issues and complaints to ensure a positive customer experience. 3. Assist clients with product recommendations, order processing, and account management. 4. Collaborate with cross-functional teams to escalate and prioritize client issues for resolution. 5. Maintain accurate and up-to-date client records in the CRM system. 6. Proactively identify opportunities to upsell and cross-sell products and services to clients. 7. Provide feedback to the product development team based on client insights and feedback.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Strong communication and interpersonal skills. 3. Attention to detail and excellent decision-making abilities. 4. Proficiency in Microsoft Office and CRM software. 5. Ability to work effectively in a fast-paced and dynamic environment. 6. Prior experience in a customer service or sales role is preferred.

Benefits: 1. Retirement plan. 2. Visa sponsorship for eligible candidates. 3. Dental insurance coverage.

Working Environment: At Wyndham Worldwide, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and we provide our team members with the resources and support they need to succeed.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Wyndham Worldwide is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.