Client Support Associate - Work from home

Job Description:

Energy Transfer Equity is seeking a dedicated and resourceful Client Support Associate to join our team. This position offers the opportunity to work from the comfort of your own home in Canberra, Australian Capital Territory on a part-time basis. The ideal candidate will have at least 2 years of experience in a client support role and possess a passion for providing exceptional customer service.

Responsibilities: 1. Respond to client inquiries via phone, email, and chat in a timely and professional manner. 2. Assist clients with troubleshooting technical issues and escalations to the appropriate team members when necessary. 3. Maintain accurate records of client interactions and update the customer database with relevant information. 4. Collaborate with other team members to ensure consistent and high-quality client support. 5. Proactively identify opportunities to improve the client experience and suggest innovative solutions.

Requirements: 1. 2+ years of experience in a client support role. 2. Resourceful and passionate individual with strong problem-solving skills. 3. Excellent emotional intelligence and decision-making abilities. 4. Ability to work independently and prioritize tasks effectively. 5. Strong communication skills and a customer-centric mindset.

Personality Traits: - Resourceful - Passionate

Soft Skills: - Emotional intelligence - Decision-making

Benefits: - Relocation allowance - Free food - Paid sick leave

Working Environment: At Energy Transfer Equity, we prioritize quality in all aspects of our work, products, and services. We strive to create a supportive and collaborative work environment where employees can thrive and grow professionally.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Energy Transfer Equity is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status recognized by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.