Client Support Manager

Job Description:

Cameron International is seeking a Client Support Manager to join our team in Sydney, New South Wales. As a Client Support Manager, you will play a crucial role in ensuring the satisfaction and loyalty of our clients by providing exceptional support and building lasting relationships. This is a part-time position with a senior level of seniority, requiring a minimum of 6 years of experience in client support or a related field.

Responsibilities: - Develop and maintain strong relationships with clients, understanding their needs and providing solutions to meet those needs - Serve as the main point of contact for client inquiries, issues, and escalations, ensuring timely and effective resolution - Collaborate with internal teams to coordinate and deliver services to clients, ensuring a seamless experience - Monitor client satisfaction and feedback, identifying opportunities for improvement and implementing strategies to enhance the client experience - Analyze client data and trends to identify opportunities for upselling and cross-selling our products and services - Provide regular reports and updates to management on client accounts and performance metrics

Requirements: - Minimum of 6 years of experience in client support or a related field - Resilient and independent, able to thrive in a fast-paced and dynamic environment - Strong attention to detail and creativity, with the ability to think outside the box to solve complex problems - Excellent communication and relationship-building skills, with a customer-centric approach - Proven track record of managing client accounts and delivering exceptional service - Knowledge of CRM systems and tools - Bachelor's degree in Business Administration or a related field

Benefits: - Relocation allowance for eligible candidates - Company transportation for work-related travel - Paid overtime opportunities

Working Environment: At Cameron International, we believe in supporting our employees in their personal and professional development. We provide a collaborative and inclusive work environment where you can grow and excel in your career.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Cameron International is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.