Client Support Manager

Job Description:

Sydney Airport Holdings is seeking a dynamic and experienced Client Support Manager to join our team in Sydney, New South Wales. As a mid-to-senior level professional with at least 7 years of experience, you will be responsible for managing and developing relationships with our clients, ensuring their needs are met and issues are resolved in a timely and professional manner.

Responsibilities: - Serve as the main point of contact for clients, addressing any inquiries, concerns, or requests they may have. - Build and maintain strong relationships with clients, ensuring high levels of client satisfaction. - Work closely with internal teams to coordinate and deliver solutions to meet client needs. - Monitor client accounts and identify opportunities for upselling or cross-selling additional services. - Provide regular updates and reports to clients on the status of their accounts. - Collaborate with the sales team to identify new business opportunities within existing client accounts. - Conduct client satisfaction surveys and gather feedback to continually improve our services. - Stay up-to-date on industry trends and best practices to provide clients with the highest level of support.

Requirements: - 7+ years of experience in client support or account management. - Proven track record of successfully managing client relationships and delivering exceptional support. - Strong communication and interpersonal skills. - Ability to work independently and manage multiple priorities. - Adaptable and confident in a fast-paced environment. - Attention to detail and strong problem-solving skills. - Emotional intelligence and the ability to empathize with clients. - Bachelor's degree in business, marketing, or a related field is preferred.

Benefits: - Travel and spending expenses covered. - Remote work flexibility. - Dental insurance. - Opportunity to work in a creative and innovative environment that nurtures growth and development.

Equal Opportunity Statement: Sydney Airport Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and encourage individuals of all backgrounds to apply for this position. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.