Client Support Manager - Work from home

Job description:

XPO Logistics is seeking a highly experienced and detail-oriented Client Support Manager to join our team on a part-time basis, working remotely from home in Canberra, Australian Capital Territory, AU. As a Client Support Manager, you will be responsible for providing exceptional support to our clients and maintaining strong relationships to ensure their satisfaction.

Responsibilities: - Manage a portfolio of clients, including responding to inquiries, resolving issues, and providing solutions to meet their needs - Maintain regular communication with clients through various channels, such as email, phone, and video conferencing - Analyze client feedback and data to identify trends, issues, and opportunities for improvement - Collaborate with internal teams to coordinate client requests and deliver exceptional service - Develop and maintain client documentation, including contracts, agreements, and reports - Monitor client satisfaction and retention rates, taking proactive steps to address any concerns or challenges - Stay up-to-date on industry trends, competitors, and best practices to enhance client satisfaction

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - 7+ years of experience in client support, account management, or a similar role - Proven track record of successful client interactions and relationship building - Excellent communication and interpersonal skills - Strong organizational and time management abilities - Proficiency in Microsoft Office and CRM software - Reliable and independent work ethic - Ability to think critically and strategize effectively - Planning skills to effectively prioritize tasks and meet deadlines

Benefits: As a Client Support Manager at XPO Logistics, you will receive company equipment to support your work-from-home setup, enjoy employee discounts on our services, and have access to training and professional development opportunities to enhance your skills and career growth.

Working environment: At XPO Logistics, we strive to spark creativity and motivation in an environment that inspires greatness. We value collaboration, innovation, and a positive work culture that encourages personal and professional growth.

Deadline to apply: June 21, 2024

Equal opportunity statement: XPO Logistics is an equal opportunity employer and we celebrate diversity in all forms. We welcome applications from individuals of all backgrounds and do not discriminate on the basis of race, color, gender, sexual orientation, religion, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.