Client Support Officer

Job Description:

XPO Logistics is seeking a dedicated and hardworking Client Support Officer to join our team in Sydney, New South Wales. This is a part-time position at the Associate Level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: 1. Provide exceptional customer service to clients, addressing their inquiries and concerns in a timely manner. 2. Assist clients with account management, including processing orders, resolving billing issues, and updating customer information. 3. Collaborate with internal teams to ensure seamless coordination of shipments and deliveries. 4. Utilize innovative approaches to improve client satisfaction and retention. 5. Maintain accurate and up-to-date records of client interactions and transactions. 6. Monitor key performance indicators to identify areas for improvement in client support processes. 7. Participate in training programs to stay up-to-date on industry trends and developments.

Requirements: 1. Proven experience in a client support or customer service role. 2. Excellent time management skills and ability to work independently. 3. Strong communication and problem-solving skills. 4. Demonstrated ability to adapt to changing priorities and work in a fast-paced environment. 5. Proficiency in Microsoft Office and CRM software. 6. Bachelor's degree in Business Administration or a related field is preferred.

Personality traits: - Hardworking - Independent

Soft skills: - Time management - Innovation

Benefits: - Gym membership - Paid Time Off (PTO) - Medical coverage

Working environment: At XPO Logistics, we promote equality and fairness for all employees. We strive to create a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to apply: May 11, 2024

Equal opportunity statement: XPO Logistics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.