Client Support Officer

Job Description:

Mohawk Industries is seeking a Client Support Officer to join our team in Perth, Western Australia. This is a part-time entry level position ideal for someone with 1 year of experience in customer service or a related field. As a Client Support Officer, you will be responsible for providing exceptional support to our clients and ensuring their satisfaction.

Responsibilities: 1. Communicate with clients via phone, email, and in person to address their inquiries and concerns. 2. Assist clients with product information, pricing, and order processing. 3. Handle client complaints and provide solutions in a timely and professional manner. 4. Collaborate with the sales team to ensure client needs are met and orders are fulfilled. 5. Maintain accurate records of client interactions and transactions. 6. Identify opportunities to upsell or cross-sell products and services to clients. 7. Conduct market research to gather information on competitors and industry trends. 8. Analyze client feedback to improve our products and services.

Requirements: 1. Independent and reliable with the ability to work autonomously. 2. Strong creativity and analytical skills. 3. Excellent communication and interpersonal skills. 4. Proficient in Microsoft Office and CRM software. 5. A positive attitude and willingness to learn. 6. Ability to multitask and prioritize tasks effectively.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Travel opportunities to visit clients or attend industry events. 3. Company transportation provided for work-related travel.

Working Environment: At Mohawk Industries, we prioritize work-life balance and employee well-being. Our team values diversity and inclusion, and we strive to create a supportive and inclusive work environment for all employees.

Equal Opportunity Statement: Mohawk Industries is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: 2024-07-04

If you meet the requirements and are excited to join a dynamic team that values customer satisfaction and employee well-being, we encourage you to apply for the Client Support Officer position at Mohawk Industries. We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.