Client Support Representative - Work from home

We are seeking a motivated and dynamic individual to join our team as a Client Support Representative in a work-from-home capacity. As part of the team at Appen, located in Sydney, New South Wales, you will have the opportunity to work with a global leader in data annotation and artificial intelligence.

Responsibilities: 1. Providing excellent customer service to clients via phone, email, and chat 2. Resolving client inquiries and issues in a professional and timely manner 3. Assisting clients with technical support and troubleshooting 4. Communicating with internal teams to ensure client needs are met 5. Providing feedback to improve the overall client experience 6. Maintaining accurate records of client interactions and transactions 7. Participating in training and development programs to enhance skills and knowledge 8. Collaborating with team members to ensure a seamless client support process

Requirements: 1. 2 years of experience in a customer service or client support role 2. Driven and confident personality traits 3. Strong communication and interpersonal skills 4. Innovative thinking and problem-solving abilities 5. Excellent time management skills 6. Ability to work independently and as part of a team 7. Proficiency in using customer relationship management (CRM) software 8. High-speed internet connection and a quiet workspace for remote work

Benefits: 1. Employee discounts on company products and services 2. Travel opportunities for top performers 3. Dental insurance coverage for eligible employees

Working Environment: At Appen, we thrive in an environment that embraces and navigates change seamlessly. We encourage our employees to think creatively and adapt to new challenges.

Equal Opportunity Statement: Appen is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other characteristic protected by law.

Deadline to apply: 2024-06-26

If you are a customer-focused individual with a passion for providing top-notch client support, we encourage you to apply for this exciting part-time opportunity as a Client Support Representative at Appen. Join us in shaping the future of AI and data annotation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.