Remote Client Support Specialist

SunTrust Banks is seeking a part-time Remote Client Support Specialist to join our team in Perth, Western Australia. As an Associate Level position, we require a candidate with at least 2 years of experience in a similar role.

The ideal candidate for this position will be reliable and adaptable, with a strong ability to plan and cooperate with team members. The Remote Client Support Specialist will be responsible for providing high-quality support to clients through various communication channels, resolving technical issues, and ensuring client satisfaction.

Responsibilities: - Provide remote support to clients through phone, email, and chat channels - Troubleshoot technical issues and provide timely solutions - Coordinate with internal teams to escalate and resolve complex client issues - Ensure accurate and timely documentation of client interactions in the company database - Maintain a positive and professional attitude with clients at all times - Stay up-to-date on product knowledge and industry trends to provide the best possible support

Requirements: - 2 years of experience in a client support role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Knowledge of basic technical troubleshooting methods - Proficiency in Microsoft Office and CRM software - Reliable internet connection and a quiet workspace for remote work

Benefits of working at SunTrust Banks include paid overtime, free food, and paid sick leave. Our working environment encourages curiosity and questioning to fuel innovation and growth.

Deadline to apply: May 18, 2024

Equal Opportunity Statement: SunTrust Banks is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.