Contact Center Assistant

Job Description:

WellCare Health Plans is seeking a Contact Center Assistant to join our team in Perth, Western Australia. This is a part-time entry-level position perfect for individuals looking to gain experience in the healthcare industry. The ideal candidate will have at least 1 year of experience in a similar role and possess a resourceful and reliable personality.

Responsibilities: - Answer incoming calls and assist customers with inquiries about healthcare plans and services - Conduct research to provide accurate information and solutions to customer queries - Assist with data entry and maintaining customer records - Collaborate with team members to ensure smooth operations of the contact center - Handle customer complaints and provide appropriate solutions in a timely manner - Assist with scheduling appointments and follow-ups as needed

Requirements: - 1 year of experience in a customer service or contact center role - Strong organizational and multitasking skills - Excellent communication and interpersonal abilities - Strategic planning skills to prioritize tasks effectively - Ability to conduct research and provide accurate information to customers - Resourceful and reliable personality traits - Must be able to work in a fast-paced environment and adapt to changing priorities

Benefits: - Company transportation provided for work-related travel - Travel and spending expenses covered by the company - Parental leave for eligible employees

Working Environment: At WellCare Health Plans, we nurture an entrepreneurial atmosphere, even within an established organization. We value innovation, creativity, and collaboration, and provide opportunities for growth and development.

Deadline to Apply: Please submit your application by May 7, 2024.

Equal Opportunity Statement: WellCare Health Plans is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.