Contact Center Assistant

Job Description:

AGL Energy is seeking a confident and independent Contact Center Assistant to join our team in Perth, Western Australia. As an Entry Level position, no prior experience is required, making this an ideal opportunity for someone looking to kickstart their career in customer service.

Responsibilities: 1. Assist customers with inquiries, issues, and complaints via phone, email, and chat. 2. Update customer information in the system accurately and in a timely manner. 3. Identify and escalate priority issues to the appropriate team members. 4. Provide creative solutions to customer problems while maintaining a high level of professionalism. 5. Conduct follow-up calls to ensure customer satisfaction and issue resolution. 6. Collaborate with team members to improve overall customer experience. 7. Adhere to company policies and procedures at all times.

Requirements: 1. Confident and independent individual who can work effectively in a fast-paced environment. 2. Strong attention to detail to ensure accurate data entry and customer information. 3. Creative problem-solving skills to address customer inquiries and issues. 4. Excellent communication skills, both written and verbal. 5. Ability to work collaboratively in a team setting. 6. Proficiency in Microsoft Office and CRM systems is preferred.

Benefits: 1. Life insurance coverage for all employees. 2. Parental leave for new parents. 3. Profit sharing opportunities based on company performance.

Working Environment: At AGL Energy, we believe in building strong connections within our team and treating colleagues like an extended family. Our supportive work environment encourages collaboration, creativity, and professional growth.

Deadline to apply: Interested candidates should submit their application by May 14, 2024.

Equal Opportunity Statement: AGL Energy is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applications from individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.