Contact Center Assistant

Job Description:

We are seeking a Contact Center Assistant to join our team at Genuine Parts in Canberra, Australian Capital Territory. As a Contact Center Assistant, you will be responsible for providing exceptional customer service and support to our clients through various communication channels. This part-time position requires a hardworking and adaptable individual with at least 4 years of experience in a similar role.

Responsibilities: 1. Responding to customer inquiries and resolving issues in a timely and professional manner. 2. Processing orders and managing customer accounts accurately. 3. Conducting research to provide accurate and helpful information to customers. 4. Utilizing persuasion skills to upsell and cross-sell products and services. 5. Collaborating with team members to ensure customer satisfaction and retention. 6. Maintaining a positive attitude and focus on exceeding customer expectations. 7. Utilizing technology to assist customers efficiently and effectively.

Requirements: 1. At least 4 years of experience in a customer service or contact center role. 2. Strong communication skills with the ability to interact with customers in a professional manner. 3. Ability to multitask and prioritize effectively in a fast-paced environment. 4. Persuasion skills to promote products and services to customers. 5. Strong research skills to provide accurate information to customers. 6. Hardworking and adaptable mindset to handle various customer inquiries and situations. 7. Must be able to work well in a team and independently.

Benefits: - Employee discounts on Genuine Parts products - Training and professional development opportunities - Free accommodation for out-of-town employees

Working Environment: At Genuine Parts, we focus on exceeding customer expectations and delivering delight in every interaction. We strive to create a positive and supportive work environment where employees can thrive and grow in their careers.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Genuine Parts is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.