Remote Contact Center Assistant

Job Description:

Time Warner Cable is seeking a Remote Contact Center Assistant to join our team in Adelaide, South Australia. As a part-time Associate Level position, the Remote Contact Center Assistant will play a crucial role in providing exceptional customer service and support to our clients.

Responsibilities: 1. Answering incoming calls and responding to customer inquiries in a professional and efficient manner. 2. Providing accurate information about products, services, and promotions. 3. Resolving customer complaints and issues in a timely and effective manner. 4. Assisting with order processing and tracking shipments. 5. Updating customer accounts and maintaining accurate records. 6. Collaborating with team members to ensure a seamless customer experience. 7. Adhering to company policies and procedures while maintaining confidentiality.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Hardworking and adaptable personality traits. 3. Strong planning and presentation skills. 4. Excellent communication and interpersonal skills. 5. Proficiency in Microsoft Office applications. 6. Ability to work independently and prioritize tasks effectively.

Benefits: 1. Employee discounts on services and products. 2. Vision insurance. 3. Dental insurance.

Working Environment: At Time Warner Cable, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We promote a collaborative and supportive work environment where employees are encouraged to grow and succeed.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Time Warner Cable is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.