Contact Center Assistant

Exelon is seeking a Contact Center Assistant to join our team in Brisbane, Queensland on a part-time basis. As an Associate Level position, we are looking for individuals with at least 2 years of experience in a similar role.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and efficient manner - Utilize computer systems to provide information and handle customer concerns - Assist in resolving customer complaints and issues in a timely manner - Maintain accurate records of customer interactions and transactions - Collaborate with team members to ensure effective communication and coordination - Provide support to other departments as needed

Requirements: - Excellent communication skills and a positive attitude - Ability to work independently and stay motivated in a fast-paced environment - Strong cooperation and adaptability skills - Proficiency in using computer systems and software - Prior experience in a contact center or customer service role is preferred

Personality traits: Independent, motivated Soft skills: Cooperation, adaptability

Benefits: - Parental leave for new parents - Visa sponsorship for eligible candidates - Travel and spending expenses covered for work-related activities

Working environment: At Exelon, we thrive in an environment that embraces and navigates change seamlessly. Our team values innovation, collaboration, and continuous improvement.

Deadline to apply: July 13, 2024

Equal Opportunity Statement: Exelon is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.