Contact Center Associate

Job Description:

Corning is currently seeking a Contact Center Associate to join our team in Perth, Western Australia. As a Contact Center Associate, you will be responsible for providing exceptional customer service and support to our clients through various communication channels, including phone, email, and chat. You will serve as the first point of contact for customers, addressing their inquiries, resolving issues, and ensuring overall satisfaction with our products and services.

Responsibilities: - Handle incoming customer inquiries and requests in a professional and timely manner - Provide accurate information and assistance to customers regarding product features, pricing, availability, and delivery - Process customer orders, returns, and exchanges according to company policies and procedures - Troubleshoot and resolve customer issues and complaints effectively and efficiently - Collaborate with other departments to ensure seamless customer experience and satisfaction - Maintain accurate and up-to-date customer records in the database - Identify opportunities for product cross-selling and upselling to maximize sales revenue - Meet or exceed sales targets and key performance metrics as set by the company

Requirements: - 3 years of experience in customer service or contact center environment - Confident and motivated individual with a positive attitude - Excellent communication and interpersonal skills - Strong problem-solving abilities and decision-making skills - Ability to work in a fast-paced and dynamic environment - Strong attention to detail and organizational skills - Creativity and flexibility in handling customer inquiries and resolving issues - Proficiency in Microsoft Office and CRM software - Ability to work independently as well as part of a team

Benefits: - Free accommodation provided for part-time employees - Travel opportunities for training and development - Joining bonus for new hires - Opportunity to work in a thriving and supportive work environment that encourages growth and learning

Working Environment: At Corning, we believe in fostering a culture that values innovation, collaboration, and adaptability. As a Contact Center Associate, you will have the opportunity to flourish in an environment that embraces change and responds resiliently to challenges. We encourage our employees to think creatively, make decisions autonomously, and take ownership of their work.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Corning is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and strive to provide equal opportunities for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.