Contact Center Manager

Job Description:

Berkshire Hathaway is seeking a dynamic and experienced Contact Center Manager to join our team in Brisbane, Queensland, AU on a part-time basis. As a Mid-to-Senior Level professional with at least 6 years of experience in a similar role, the Contact Center Manager will be responsible for overseeing the daily operations of our contact center and ensuring the highest level of customer service delivery.

Responsibilities: 1. Develop and implement strategies to improve the overall performance of the contact center. 2. Monitor and analyze key performance indicators to identify areas for improvement. 3. Lead and motivate a team of contact center agents to achieve individual and team goals. 4. Conduct regular performance evaluations and provide constructive feedback to team members. 5. Collaborate with other departments to streamline processes and enhance customer experience. 6. Handle escalated customer inquiries and resolve complaints in a timely and professional manner. 7. Develop and maintain relationships with key stakeholders to ensure alignment with business objectives. 8. Stay up-to-date on industry trends and best practices to drive continuous improvement.

Requirements: 1. Proven experience as a Contact Center Manager or similar role. 2. Strong leadership skills with the ability to motivate and inspire a team. 3. Excellent communication and interpersonal skills. 4. Ability to work independently and in a fast-paced environment. 5. Experience in people management and coaching. 6. Energetic and proactive attitude. 7. Bachelor's degree in a related field is preferred.

Benefits: 1. Company-provided equipment for remote work. 2. Medical coverage for employees and their families. 3. Profit sharing opportunity. 4. Professional development and growth opportunities within the organization.

Working Environment: At Berkshire Hathaway, we strive to cultivate leaders who foster inclusivity and mentorship. Our company values diversity and encourages a collaborative and supportive work environment where every team member has the opportunity to succeed.

Equal Opportunity Statement: Berkshire Hathaway is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.