Contact Center Officer

Job Description:

We are looking for a motivated and energetic Contact Center Officer to join our team at Land O’Lakes in Canberra, Australian Capital Territory. As a Contact Center Officer, you will be responsible for providing excellent customer service and support through various channels such as phone, email, and chat. This position is part-time and ideal for entry-level candidates with at least 1 year of experience.

Responsibilities: - Manage inbound and outbound customer inquiries and provide timely and accurate responses - Assist customers with product information, orders, and issue resolution - Utilize critical thinking and problem-solving skills to address customer concerns - Use persuasion techniques to promote company products and services - Maintain detailed records of customer interactions and transactions - Collaborate with other team members to ensure customer satisfaction - Stay up to date on company products, services, and policies - Meet and exceed performance targets and goals set by the company

Requirements: - Energetic and dedicated attitude towards providing excellent customer service - Strong communication skills and ability to convey information clearly and effectively - Ability to think critically and solve problems in a fast-paced environment - Persuasion skills to influence customers and promote company offerings - Experience in a customer service or contact center role is preferred - High school diploma or equivalent - Proficiency in Microsoft Office and CRM software - Ability to work independently and as part of a team - Flexibility to work evenings, weekends, and holidays as needed

Benefits: - Vision insurance - Company equipment provided - Dental insurance coverage

Working Environment: At Land O’Lakes, you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. We value teamwork, innovation, and a customer-centric approach to business.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Land O’Lakes is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.