Contact Center Officer

Job Description:

Macquarie Group is seeking a part-time Contact Center Officer to join our team in Perth, Western Australia. As an Associate Level employee with at least 4 years of experience in a contact center or customer service role, you will be responsible for managing inbound and outbound calls, emails, and other forms of communication to provide excellent customer service and support to clients.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional and efficient manner - Making outbound calls to follow up on customer requests, resolve issues, or provide updates - Handling customer complaints and escalations with tact and diplomacy - Maintaining accurate and up-to-date records of all customer interactions in the CRM system - Collaborating with other departments to ensure a seamless customer experience - Meeting performance targets and KPIs set by management - Continuously seeking opportunities to improve processes and enhance customer satisfaction

Requirements: - Confident and resourceful personality traits - Excellent presentation and communication skills - Strong time management and organizational skills - At least 4 years of experience in a contact center or customer service role - Knowledge of CRM systems and contact center technology - Ability to work effectively in a fast-paced and dynamic environment - Flexibility to work evenings and weekends as needed - Visa sponsorship available for international candidates - Free accommodation provided for eligible employees - Parental leave benefits available to all employees

Working Environment: At Macquarie Group, we encourage calculated risk-taking to drive innovation and progress. Our team values collaboration, diversity, and creativity, and we strive to create a positive and inclusive work environment where all employees can thrive and grow.

Equal Opportunity Statement: Macquarie Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

Deadline to Apply: 2024-07-03

If you meet the requirements and are passionate about delivering exceptional customer service, we invite you to apply for the Contact Center Officer position at Macquarie Group in Perth, Western Australia. Join us in shaping the future of finance and making a positive impact on our clients and communities.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.