Contact Center Representative - Work from home

Job Description:

Fidelity National Financial is seeking a passionate and hardworking Contact Center Representative to join our team in Perth, Western Australia. This position is part-time and offers the opportunity to work from home, providing flexibility and convenience for employees.

Responsibilities: - Handle incoming and outgoing calls from customers in a professional and courteous manner - Assist customers with inquiries, resolve issues, and provide information about products and services - Utilize persuasion skills to promote and upsell products or services - Demonstrate emotional intelligence to empathize with customers and provide personalized solutions - Maintain accurate records of customer interactions and transactions - Collaborate with team members to ensure customer satisfaction and meet performance goals

Requirements: - Strong communication skills, both verbal and written - Ability to work independently and manage time effectively - Proficient in using computer software and customer service platforms - At least 18 years old with a high school diploma or equivalent - No prior experience required, as training will be provided - Must have a quiet and distraction-free work environment at home

Personality Traits: - Passionate about helping customers and providing excellent service - Hardworking and dedicated to achieving goals

Soft Skills: - Persuasion skills to effectively engage customers and drive sales - Emotional intelligence to understand and connect with customers on a deeper level

Benefits: - Gym membership to promote health and wellness - Dental insurance for comprehensive coverage - Retirement plan to secure your financial future

Working Environment: At Fidelity National Financial, we believe in empowering our employees and fostering a supportive work environment. We encourage autonomy and independence, trusting our employees to excel in their roles. Our team is collaborative and supportive, creating a positive and inclusive workplace culture.

Deadline to Apply: Please submit your application by May 29, 2024, to be considered for this position.

Equal Opportunity Statement: Fidelity National Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.