Remote Contact Center Specialist

Job Description:

We are looking for a Remote Contact Center Specialist to join our team at PG&E Corp. based in Perth, Western Australia. This is a part-time entry-level position with no prior experience required. As a Remote Contact Center Specialist, you will be responsible for providing exceptional customer service to our clients while working from the comfort of your own home.

Responsibilities: 1. Handle incoming and outgoing calls to assist customers with their inquiries and provide information about our products and services. 2. Use various communication channels such as phone, email, and chat to resolve customer issues in a timely and efficient manner. 3. Maintain a high level of professionalism and customer satisfaction while following company guidelines and protocols. 4. Collaborate with team members to ensure seamless customer service delivery and contribute to a positive working environment. 5. Utilize problem-solving skills and resourcefulness to address customer concerns effectively. 6. Continuously strive to meet and exceed performance targets and KPIs set by the company. 7. Embrace a culture that challenges norms and encourages bold thinking to improve customer service processes.

Requirements: 1. Independent and resourceful individual who can work effectively in a remote setting. 2. Strong teamwork skills to collaborate with colleagues and achieve common goals. 3. Excellent persuasion skills to influence customer decisions and provide exceptional service. 4. Comfortable using technology and tools provided by the company for remote work. 5. Ability to adapt to new processes and procedures quickly. 6. Strong communication skills and a customer-oriented mindset. 7. High school diploma or equivalent. 8. Availability to work flexible hours, including evenings and weekends.

Benefits: 1. Company-provided equipment for remote work. 2. Relocation allowance for potential future opportunities. 3. Paid overtime for exceeding performance targets. 4. Opportunity to grow within the company and develop new skills.

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage all qualified individuals to apply for this position.

Deadline to apply: June 29, 2024

If you are a motivated individual with a passion for customer service and are looking to start your career in a remote contact center role, we encourage you to apply for this exciting opportunity with PG&E Corp. in Perth, Western Australia.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.