Contact Center Specialist - Work from home

Job Description:

Alaska Air Group is seeking a Contact Center Specialist to join our team remotely from Perth, Western Australia. As a Contact Center Specialist, you will be responsible for providing exceptional customer service through phone, email, and chat channels. This is a part-time position at the Associate Level, requiring a minimum of 4 years of experience in a similar role.

Responsibilities: - Handle incoming customer inquiries and resolve issues in a timely and professional manner - Assist customers with booking flights, changing reservations, and providing general information about our airline services - Utilize creative problem-solving skills to address customer concerns and provide solutions - Negotiate with customers to reach mutually beneficial outcomes - Maintain high levels of energy and enthusiasm to engage with customers effectively - Stay updated on company policies, procedures, and products to provide accurate information to customers - Collaborate with team members to ensure a seamless customer experience - Meet set targets for customer satisfaction and resolution times

Requirements: - Reliable and energetic personality traits - Strong communication skills and a customer-centric approach - Creativity and negotiation skills to handle various customer scenarios - Proficiency in using contact center software and CRM tools - Ability to work independently and as part of a virtual team - High school diploma or equivalent; college degree preferred - Proficiency in English; additional languages a plus - Must have a quiet and dedicated workspace at home with a reliable internet connection

Benefits: - Profit sharing opportunities - Gym membership reimbursement - Vision insurance coverage

Working Environment: Join a dynamic team that is dedicated to continuous learning and adaptation to stay ahead in a rapidly changing world. You will have the opportunity to develop new skills, grow professionally, and contribute to the success of Alaska Air Group.

Deadline to Apply: Please submit your application by July 5, 2024.

Equal Opportunity Statement: Alaska Air Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.