Customer Care Assistant

Job Description:

We are seeking a passionate and hardworking Customer Care Assistant to join our team at Peter Kiewit Sons’ in Adelaide, South Australia. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service roles.

Responsibilities: 1. Handle customer inquiries and provide excellent customer service via phone, email, and live chat 2. Assist customers with product information, orders, and returns 3. Process customer orders accurately and in a timely manner 4. Resolve customer complaints and issues efficiently and effectively 5. Collaborate with other team members to ensure a seamless customer experience 6. Continuously work on improving customer satisfaction and retention rates 7. Maintain accurate customer records and ensure data integrity 8. Assist with ad-hoc tasks as required by the Customer Care Manager

Requirements: 1. Minimum of 4 years of experience in customer service roles 2. Strong interpersonal and communication skills 3. Ability to work well under pressure and in a fast-paced environment 4. Leadership skills to help motivate and support team members 5. Emotional intelligence to effectively manage customer relationships 6. Proficiency in Microsoft Office and CRM software 7. Excellent problem-solving skills 8. Ability to prioritize and multitask effectively

Personality Traits: passionate, hardworking Soft Skills: leadership, emotional intelligence

Benefits: 1. Remote work flexibility 2. Company equipment provided 3. Disability insurance coverage 4. Opportunities for ongoing learning and development for personal and professional growth

Equal Opportunity Statement: Peter Kiewit Sons’ is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-15

Join our dynamic team and be part of a company that values its employees and encourages a culture of growth and development. Apply now to become our next Customer Care Assistant!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.