Remote Customer Care Assistant

Job Description:

Eversource Energy, a leading energy company in Brisbane, Queensland, AU, is seeking a passionate and resourceful Remote Customer Care Assistant to join our team. This part-time position at the Associate Level offers a unique opportunity to work remotely and provide exceptional customer service to our valued customers.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner - Assist customers with account inquiries, billing questions, service requests, and technical support - Research and resolve customer issues with empathy and efficiency - Manage customer relationships by building rapport and providing personalized assistance - Collaborate with team members to ensure seamless customer experiences - Meet and exceed customer satisfaction goals and metrics - Contribute to ongoing improvements in processes and procedures to enhance customer care services

Requirements: - Minimum of 4 years of experience in customer service or a related field - Strong communication skills and the ability to effectively interact with customers and colleagues - Proficiency in using customer service software and tools - Excellent research skills to quickly find solutions to customer inquiries - People management skills to handle challenging customer situations with professionalism and empathy - Proven track record of meeting and exceeding customer service goals - Ability to work independently and collaboratively in a remote team environment - A genuine passion for providing outstanding customer care

Benefits: - Profit sharing opportunities to reward your contributions to our team's success - Free accommodation for remote workers to create a comfortable and productive work environment - Joining bonus as a welcome gesture for new team members

Working Environment: At Eversource Energy, we value diversity and strive to create an inclusive culture that respects and appreciates all perspectives. Our team is committed to fostering a supportive and collaborative work environment where every voice is heard and valued.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Eversource Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. We welcome applicants from all backgrounds and encourage everyone to apply for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.